Gaya APA

kirom, B. (2009). Mengukur kinerja pelayanandan kepuasan konsumen : service perfomance and customer satisfaction measurement . Bandung: pustaka reka cipta.

Gaya MLA

kirom, Bahrul. "Mengukur kinerja pelayanandan kepuasan konsumen : service perfomance and customer satisfaction measurement". Bandung: pustaka reka cipta, 2009. Text.